Sunday, July 10, 2011

Go and judge for yourself!

7 first months

It’s been now a bit over 7 months since I started to run webOS software and services for HP/Palm. We got the HP Veer out a month ago. A week ago, we started selling the HP TouchPad running webOS. I’m proud of the progress we’ve made. It is so important now to get products out and get webOS to developers and customers.

As we expected, WebOS is extremely well suited to a large tablet screen. Multitasking, rich notifications, Flash, integrated email accounts, and other goodies work well on a large screen. You can work any way you want. You don’t need to suspend and stop ongoing activities because something else happens or comes to your mind. Also, gestures for moving to different phases of your workflow work so well on a big tablet screen.


But I’m the first to admit that the work has only started and we still need to improve. Our products are very good already now, and they are only getting better through oncoming software updates; over-the-air, of course. We are extremely committed to take the webOS experience further

Some reviewers have been concerned about some aspects of the webOS and HP Touchpad. Let me comment a few issues.

Multiple accounts, data, and advanced features

Some reviewers are pushing the first hours of the TouchPad usage harder than we expected. We saw cases when users took a new TouchPad into a use. They set up their corporate email account – typically an Exchange account – and a few additional private email accounts, all with contacts and calendars. Then, they set up their Skype account, Facebook account with thousands of friends, and potentially a Snapfish photo account. Then they log on to their Kindle account and started to synchronize their book library. Then, immediately, they transfer tens of gigabytes of music and pictures to the TouchPad. And then they go and install a few dozen of applications from the webOS application catalogue. At this point, webOS synchronizes all accounts, indexes all music and pictures, creates image thumbnails, downloads books, connects to Skype and other accounts and so forth.

While Touchpad is busy doing all the above, users watch a Flash movie and make a Skype video call while having email, Facebook, messaging, a couple web pages, and a few other applications running.

And I admit – we do not handle the situation as well as we should and webOS may get sluggish. We need to clearly improve the system performance especially when setting up new accounts and downloading a lot of data.

Apps

Another thing reviewers commented was the lack of applications. Well, I see a steady stream of good quality applications. We started later so we need to work really hard with developers. This is also a reason why we wanted to get the TouchPad out as soon as possible. TouchPad needs applications, and developers need TouchPads. We are getting very encouraging messages from developers. I firmly believe webOS is a very good platform to develop apps.

My bad

In addition, there is a few embarrassing things. As an example our dictionary included “dont” and “wont” instead of ”don’t” and “won’t”. What can I say? Stupid. But hey, English is not my first language. Yeah, I agree, not good enough - and you need to add the missing words yourself.

Go and judge yourself!

So, we've got a good start. We are working really hard for our first update release, and it will address several issues discussed in reviews and first end user comments. Later, we will crank out more good stuff. WebOS is uniquely different. Well suited for tablets. And we at HP are fully committed to further improve the already very pleasant the experience.

I strongly suggest you go to a BestBuy, Staples, WalMart, Office Depot, Costco, Fry's, or other places to check it out. Judge for yourself!

(Thanks for the "Judge for yourself", webosroundup. By the way, I spell my last name Jaaksi :-) )

52 Comments:

Anonymous NallePuh said...

One of the ways I could see the application situation improving is having proper developer programs running in places other than North America. As is, I've been told 'sorry, no European programs, bug feel free to send us an ipk if you have something cool'. Which is a bit unprofessional (agreements ?) and doesn't help that much with my OpenGL-heavy apps (if I had a fully functional ready-to-deploy ipk I wouldn't need to ask about developer programmes, right ? :)

7/10/2011 11:51 PM  
Anonymous .thomas said...

I'd like to hear more about how webOS and Meego go together (or how they don't). Not being interested in either iOS or Android devices, it's not all that clear why one should choose webOS over Meego (/Qt/Harmattan) devices.

Anyway, congratulations on your achievements with webOS so far! I'd love to try them out, but will probably happen later rather than sooner, since I'm in Finland.

7/10/2011 11:56 PM  
Blogger Joe said...

You comment on the priority to get webOS devices out, but there has been hardly any news about the Pre 3 or any other webOS phone since February. And for those of us with the original Pre minus on Sprint, we heard this weekend that we are being abandoned and that webOS devices are no longer coming to Sprint. Neither or these helps the webOS cause. It's very disappointing the degree of silence we're hearing from HP regarding phones and carriers.

7/11/2011 9:50 AM  
Anonymous Anonymous said...

I'm sorry but palm and now hp is still doing the same mistake over and over again, CRAPPY HARDWARE, you're sellling the touchpad as much as the ipad 2 which is the smaller mistake but releasing a tablet that has alot of specs missing: dual cameras,QUALITY INDUSTRIAL DESIGN, thicker and heavier, just seems unacceptable and makes every reviewer hesitant to recommend the touchpad over the ipad 2, so please just fix the performance and bugs, maybe make a discount on the touchpad, and release the pre 3 already!! it's taking forever like almost DOA?!

7/11/2011 9:54 AM  
Blogger Jsimon9633 said...

really? thats what you are claiming performance being sub par and less than other tablets on?

background data downloads? sorry man thats just not accurate and sounds like a crappy excuse.

I have tried all kinds of ways to do the performance and i know for a fact nothing is being downloaded and the performance lags and sucks compared to ipad 2.

i hope thats not the company thought on performance because if so that is horrible.

7/11/2011 10:06 AM  
Anonymous Baxter said...

With the resources HP has, I find it literally unbelievable that the omissions of words such as "don't" can come down to one guy's native language. And I'm sorry to leave negativity on your personal blog, but the TouchPad I've played with at great length doesn't stutter, lag and choke because it's generating thumbnails and syncing accounts. It's locking up cold while a script on a webpage is freaking out the entire OS, or its accelerometer is spinning the display wildly as it reacts to the most minuscule of tilts.

Add to that the awful, cheap and flexible plastic hardware you can feel flex if you grab it tightly, and you immediately see why every professional reviewer who actually uses all the competition has come away with pretty much the same reaction: Fantastic GUI design. Great potential. Problematic code and hardware that resembles the worst Chinese knockoffs.

Sorry, Ari. HP needs to step up its game -- and obviously hire an extra hand other than the **team leader** to proof its dictionary. That detail absolutely blows my mind.

7/11/2011 10:09 AM  
Blogger Dobby said...

I trust that your comments are accurate because I am a fan of the operating system. However, my decision on the Touchpad is contingent on being able to use it in conjunction with other WebOS devices. I am locked into Sprint and the strong rumors that they are not carrying any new WebOS devices puts me a position where I might have to a) hang on a little longer to my 2+ year old Pre and hope the situation changes or b) find a new platform. Can't we get some real confirmation on the Sprint WebOS situation?

7/11/2011 10:12 AM  
Blogger Jin said...

Here's something that HP/WebOS should consider: Most companies are treating tablets as a personal media consumption device. There isn't a good way to switch between users, ie family members, hypothetically would you or your 16 y/o daughter be comfortable sharing a tablet with your personal profile/synergy (emails business, personal, facebook, etc) Not everyone is wealthy enough to purchase one for each family member. A lot of times it will be 1 per family. It's hard to justify spending $500ish on a media product for just one person in the family compared to a comparable notebook with multiple log ins.

7/11/2011 10:29 AM  
Blogger mattbrad2 said...

The Pre3 is probably HP's biggest disappointment right now. What is the old saying? A day late and a dollar short? To an outsider, its almost inconceivable that a product announced in February is now pushed back from summer to fall (and beyond? who knows?). HP had a great opportunity to release the Pre3 first back in May and then the Veer later but chose an almost mind boggling release schedule for these devices.

7/11/2011 10:38 AM  
Anonymous Anonymous said...

Webos has always been slow. Some 'learned' people have attributed it to the compiled vs interpreted approach and stressing that webos can never be as fast as something like IOS. Dont(:-)) know if it is true.

Having played with latest and greatest android phone( Xperia Arc ), and using pre plus for more than an year , and seeing Iphone in action, I can definitely say webos is one laggy slowy but neat and organized OS.

Now Then , can the OS/GUI be hardware accelerated , can the processor spec be bumped high enough to work around the slow nature of the OS , Or first of all can you acknowledge that webos is very slow at all?

7/11/2011 10:41 AM  
Blogger Unknown said...

Ari,

My TouchPad will arrive tomorrow, I played with one @BestBuy this weekend and I like the WebOS paradigm of Synergy. That said I really hope HP is pushing to get some key software made for the TouchPad. Namely:

- LogMeIn
- Netflix
- SlingPlayer
- Evernote
- Barne & Noble Nook

I am pulling for HP and WebOS to succeed and would love to make WebOS my fulltime phone and tablet OS but without the above not sure it will.

7/11/2011 11:04 AM  
Anonymous Anonymous said...

when is the Kindle app going to go live?Verry dissappontiing that ts just a place holderr app right now. My summer reading is taing a huge hit.

7/11/2011 11:40 AM  
Blogger Sigi said...

As everybody is whining about that plastic case off touchpad have you ever concidered that maybe its because of the Touchstone charger?

I myself think all connectors are so 20th century and HP is on the right track here. Still all slugginess of the Touchpad with 1.2Ghz dual core prosessors is unacceptable.


Oh, and while you are at it: release paid apps worldwide! (or atleast GWE!)

7/11/2011 12:09 PM  
Blogger JaronRH said...

Ari, I did go and judge for myself. As a small developer and user I don't find the TouchPad or HP's developer relations appealing in the least. I've found your hardware to be disappointing, slow, and late to the market as usual. Furthermore, your software has proven to be poorly thought out, slow, and buggy [at best] on what should be very capable hardware.

Your developer relations staff don't return any of our communications. Likewise, your developer programs haven't offered any real incentive for us to re-write our application (in the Enyo framework) or to invest in more hardware for testing purposes (since you decided to abandon all our current testing hardware).

Basically, it appears as if you tried to make your devices into a "jack of all trades" tablet - a multi-talking iPad. Yet, it fails to be either a good consumer or business device! From a consumer perspective, it's just a "me too", iPad knockoff while its cheap build, poor PIM management, poor application ecosystem, and lack of hardware options (bluetooth profiles for file syncs, memory card expansion, USB host mode - and API's to use all of this) make it a poor business device in any area besides those that the iPad already has (Think Photography, Engineering, etc.).

Quit pretending you're Apple and create something that really is new, different, and worth investing in. Something that will turn heads instead of cry out "Me Too!"

-JH

7/11/2011 12:18 PM  
Anonymous Adam said...

I work for a major US company that has about 100 ipads rolled out across the country. I do tech support for these on a daily basis.

I got my touchpad last week, and I couldn't be happier. There are some software bugs, and being a early adopter, they were expected. I was amazed at how many touchpad specific apps were in the catalog at launch, and every day there are some added.

For anyone reading these, if you turn logging to minimal and install the homebrew patch to smooth scrolling, everything seems to run faster.

Anyway, my Touchpad still blows the minds of the Apple crowd I work with everyday. I can't imagine what it will be like after a few OTA updates...

7/11/2011 12:19 PM  
Blogger Mark Taylor said...

"Then they log on to their Kindle account and started to synchronize their book library."

Please, Ari...have you even used a TP yet? The Kindle app is not even active. Poor job at making excuses. I want my TP to work, and I hope that the OTA comes out before this Friday, or mine goes back to Best Buy.

7/11/2011 12:26 PM  
Anonymous Anonymous said...

"Then they log on to their Kindle account and started to synchronize their book library."

You're second in charge of webOS and you don't even know this is an impossibility (because the app is just a placeholder) and you expect people to think this is not just a litany of excuses?

Wow, just wow....

7/11/2011 1:27 PM  
Blogger mattbrad2 said...

Solid release dates would be a good start. The "in the coming months" put HP into laughing stock territory. A solid date for the first OTA Touchpad update and for the Pre3 would go a long way. The Palm faithful are waning and their patience is being thoroughly tested. The Touchpad is a solid device but HP can only talk its way out of so many corners.

7/11/2011 1:35 PM  
Blogger gumfactor said...

I've got to agree with Mark Taylor and "anonymous": you claim that the problem is, in part, due to Kindle downloads that can't possibly even happen. Are you kidding me? Do you think we're stupid?

Come on now. You and HP both need to do better than that.

A) Acknowledge your downfalls.
B) FIX THEM.

This is not rocket science. Some of this bad code has been in existence since the original Sprint Pre, and remains the reason for the slowdowns and lags. Which means that you've had two years to follow the A and B steps above and haven't.

And now you make excuses with a non-existent Kindle app? Really???

7/11/2011 2:06 PM  
Anonymous Anonymous said...

I have a TouchPad. I love it. Email is the best.

7/11/2011 7:06 PM  
Blogger Ari Jaaksi said...

Thanks for the comments. A few clarifications:

-Joe, the has been news about phones after Feb. We just started to sell HP Veer May 15. I consider that a news. Also, we said already in Feb that Pre 3 will be a bit later.
-Baxter -- "dont" being based on my language skills was a joke. I tell it slower to you next time.
-Kindle and stuff was available for reviewers and will be available to consumers, soon. So I know what I said about the downloads etc. And Kindle will be much better when you'll get it -- soon.
-As of the future progress, let's make a distinction between application updates and OS updates. Apps, such as Kindle, Facebook etc will come independent of OS roll outs. Both over-the-air. Expect to see app updates more often.
-All, thanks for the input!

7/11/2011 7:34 PM  
Anonymous Anonymous said...

After 3 days, it definitely has the WOW experience over the ipad. And the updates are arriving...

Ofcourse, I'm a webos fan, but doesn't mean I can't gloat over it. Best xp on this tablet is the
email xp, video conf using skype, printing over the new HP Envy series of printers is a breeze, besides, its not much slower than an ipad. There is sluggishness, but not by much.

Having used it, I definitely recommend it!

7/11/2011 7:35 PM  
Blogger Ari Jaaksi said...

By the way -- I'm not trying to make excuses here. This is just my own blog and I thought you may be interested in my opinions. So, we should have fixed many things from the beginning, we need to improve performance, we need to get more apps, etc. As I said "But I’m the first to admit that the work has only started".

What comes to release dates and stuff -- my personal blog is not the right place to announce new products or schedules.

7/11/2011 7:58 PM  
Anonymous Anonymous said...

Ari,
I respect that you have put this out here on your personal blog. I knew that with PreCentral linking to your blog, we were going to get the fools asking about Pre on Sprint. Ignore them and just keep on doing what you are doing man. You guys are on the cusp of something big here. You need to keep on churning and every day you should ask "what would Apple do?" and then do one percent more! I love the fact that you are committed to making this a business device that can go home with me and still rock! Speaking of rock: Beats Audio is phenomenal! Keep adding Beats and more powerful speakers to your products and heads will keep turning man.
Keep the faith and keep the fight! I love what I am seeing. Oh, and slap Best Buy around if you can. Those losers at my Best Buy in Traverse City Michigan knew nothing about the TouchPad and they had one sitting out frozen up. Also, the Veer display units were missing. I blame them, not HP for this. But kick some butt there if you can.
Less blogging buddy, more coding! Upward and onward. You guys are visionaries and will build an ecosystem that will dominate! WebOS on my watch, on my TV, in my refrigerator! Awesome!

7/11/2011 9:20 PM  
Anonymous Thomas.Sweden said...

Hej Ari!

As a fellow Scandinavian, I am sure you understand my frustration in not being allowed to buy apps for my Pre2.

This is so frustrating that I am considering buying some other phone, even though in my opinion, this is the best phone I have ever had.

Nowhere is there any info to be found on this issue. I called HP in Sweden some time ago, and they said that no app market support is planned for Sweden.
I even went so far as to ask them to take the phone back, or exchange it for a fresh, unactivated one (so that I could go & get a German or UK credit card and some pre-paid sim), but of course, they wouldn't agree to that.

I've been a voice in the Palm community for years. Back when there were PalmPilots, I was even helping Palm engineers to figure out how GPRS works - they didn't have GSM in the US at the time. Palm's issue has always been a too US-centric approach, which has made them a minor player in Europe.

If we consider the fact that Europe, and in fact, Sweden and Finland, have always been in the forefront of developing both mobile systems as well as on-line usage, this is a great omission. Germany, Spain, France and the UK - very well, but I wouldn't point them out as big innovators in mobile and on line tech, or even in how their populations USE the internet and mobile phones.

The same goes for the US, which has been lagging behind in how mobile devices are used - I've worked for (marketing) ComCast, Orange, the Polish national telecom TP S.A., Samsung Mobile, and the now dead MVNO Voce of the US, so I feel confident in that opinion.

I'd like to ask you if / when I will be able to buy apps? If I don't get some kind of clarity on this point, I will feel forced to switch. There are some apps that relate to my work that I need, and I can't buy them.

As far as I can tell, the lack of support outside of the "official" countries stems from Palm's legal legacy, but HP is a global business with strong distribution everywhere. I would love to see WebOS succeed, and in my opinion it is crucial to get the leading European countries (when it comes to on line and mobile development and use), namely Sweden and Finland, on board. The rest of the world too, of course.

Hoping you are having a great day today!
Kind regards,
Thomas

7/12/2011 12:50 AM  
Blogger MIke Halliday said...

Ari,

Loving my Touchpad. Have to confess I have not been a Palm user since I bought the ORIGINAL Palm Pilot on launch day ;)(what was it a whopping 128K of memory?) And I think that is the only prodcut I have purchased on its launch day until Touchpad)

I do echo the previous poster that it would nice if there was a better way to support multiple users on the device.

All in all lving the potential of the device, Email, contacts and calendar is pretty good. I do miss the syncing of my Tasks and notes from Exchange -- Not sure why that was left out :(

And (like others) I really expected the Kindle app, so that is a dissappointement, but keep the updates coming, drive developer adoption, and get the advertising going....and I will continue to be a happy early adopter

mike

7/12/2011 5:51 AM  
Blogger Mark Taylor said...

@Ari - You say "soon"...is soon like days, weeks, months? We need to know. 75% of what I bought the TP for was Kindle and it was not there. The other 25% I can live with. Just let us all know what soon means and then stick to it. Many of us have been involved in WebOS for 2+ years and are tired of "soon".

7/12/2011 6:22 AM  
Anonymous Anonymous said...

I preordered my Touchpad from Amazon and got it the first week of July. I got my first Palm Pre WebOS phone from Sprint couple of years ago and instantly fell in love with the interface and I knew right away the potential in the OS. It is the best mobile OS out there. I am in the IT as well so I know the hassles in getting timely releases. Unfortunately consumers don't care about that. And they have been brainwashed by the Apple monopoly. I have a Mac and I hate every bit of it. I can point like a million faults in it. And when I see people talking about ipad as the benchmark, give me a break guys. Apple has its own faults. I am looking forward to the improvements in the OS. I hope Pre 3 makes it to Sprint some day since I have been a loyal and would like to upgrade my phone. Thanks for all the work you guys are doing.

7/12/2011 8:53 AM  
Anonymous SF Bay Dave said...

Ari,
I believe in WebOS and HP but there are some things to worry about.

First, stop trying to copy the hardware of your competitors designs from last year. At the same time don't be cute just to be different *cough* *cough* Veer *cough*. Be a leader where the future is, be bold and be risky but lock the bean counters out of the room grab some of your newer engineers that look bored mocking up the same looking printers and brainstorm what would really be cool.

Here Are some Other Ideas:

[B]Make a real strategy for how the power of WebOS can be leveraged[/B]
You want to put WebOS on PCs, Printers, cameras, toasters etc.. Fine, but include a real strategy for how the power of WebOS can be leveraged on all these devices, what cool (there's that word again) things could a user do? Touch to Share is cool and actually every reviewer said they liked it but it looks like whoever came up with that idea was cut off in the middle of the meeting and you ran with the first thing they said instead of listening at all the other ideas of how this could could work in addition to just sharing a web page.

[B]Get the carriers to do something different. [/B]
Have them stop charging WebOS customers a separate data plan for every device they sell. It's time to sell one data plan that can be used by all the WebOS devices a customer buys for his/her account from the carrier. You can cap the number of devices to 2 or 3 that can use data simultaneously. Leverage the unique WebOS profile as a selling point to manage and secure this because last I checked nobody is going to spend hundreds of dollars a month for multiple data plans that probably wont get much use. Would be a huge selling point to buy WebOS products over Apple or Android, makes that app problem seem less important too.

7/12/2011 11:44 PM  
Anonymous Anonymous said...

in best buy it took me less than 5 minutes of use to crash the tablet. all i did was look around at the apps without doing much in any of them. then i tried to run some flash site and there it went. hard freeze. unacceptable launch quality.

7/13/2011 4:42 AM  
Anonymous Thomas.Sweden said...

Relating to SF Bay Dave above -
Why not open a public discussion / competition (much like Nokia used to do with future mobile concepts) about what Touch-to-Share could be, and about how WebOS could be implemented in interesting ways in all those toasters, fridges, printers and PCs?

I think the whole community would jump right in!
Make it an international event through facebook or somesuch. Make an app that lets users track new ideas, vote, and add their own...

Anyway, here's me looking forward to the answer to my question in my previous post...

Hope everyone is having a great summer!

7/13/2011 5:40 AM  
Blogger mattbrad2 said...

Ari, I really appreciate the blog. I know this is new territory for HP having a community to support, etc. Can you at least give us a few tidbits about the Pre3? Like why the spec sheet has been removed from the website, why the "leaked" roadmap now has it in the fall instead of summer and why on Earth Sprint has decided not to carry it? Something Ari.. throw us a bone here.

7/13/2011 10:19 AM  
Blogger Dobby said...

Why are people who are concerned about the availability of WebOS, "fools" as an anonymous poster put it? I've made an investment in the Pre and other aspects of its ecosystem, i.e. a several Touchstones. I have 4 lines and was hoping to replace my phone and my kids with WebOS devices. It is my understanding that the Touchpad is designed to work with future devices. It isn't economical to cancel with Sprint, so I'm stuck with a carrier, but I like the platform. I think it is a legitimate issue, but maybe not one Ari can address.

7/13/2011 12:47 PM  
Anonymous Vip M said...

Currently I'm an iOS developer, but before this, I spent years doing web development with PHP and I must say, if you want to evangelize WebOS to developers, you need to follow PHP's lead: create super-easy to read and understand documentation. The PHP manual is so clear, simple. Each function comes with code sample snippets that makes learning the language like child's play. If HP can make the WebOS manual as great as the PHP one, which will help make WebOS development pain-free, then I'm sure developers will give WebOS development a try. See what I'm talking about, here's a link to a page of the PHP manual:

http://www.php.net/manual/en/function.explode.php

Super clear, written in plain English (avoiding techno-jargon) and the beautiful code examples that make everything so simple.

Next, please tell the hardware guys at HP to make WebOS devices like your tablet and phone more like the HP devices of old: I mean, the HP 100 LX, 200 LX, the HP 2C calculator--the hard plastic, sturdy dark case, with texture to hold it better. Don't try to copy Apple. Copy HP! And why not go at it another way since you can't copy Apple's thinner/lighter approach: why not go more useful: as in, add a detachable palm keyboard that users can pluck out to type things on the tablet; or how about a comparment that you turn or open that has HP calculator-like alphabet and number keys? why not have a foldable stand so you can hold the tablet upright or landscape; why not have an SD/MD card slot that is automatically recognized and acts as a storage device; why not have DOS emulation and HP programmable calculator emulation built-in to all WebOS devices--imagine being able to run thousands of DOS apps and HP calculator functions (I'd love this!)--you can just have a DOS app that allows you to to load in DOS programs via WiFi, and have development compilers in the DOS app built-in, like the free Turbo Pascal v3, Turbo C, etc.

The old HP's innovative style was less aesthetic and more utilitarian, which is great in its own way. I remember a super HP laptop that could eject a handle that acted as a mouse. It was neat! It's time HP stopped being an also-ran and remember what it's capable of. To remind you, take a look of this video of former Hewlett Packard Senior Production Manager Jim Vashro talking about the birth of the LX series Palmtop...

http://www.youtube.com/watch?v=w3Xyerf5VCo

7/15/2011 4:44 AM  
Blogger imlh said...

Have had my touchpad for a week now and have found most of the comments, both positive and negative to be my experience as well.
My take is the following.

I think we need more transparency in the market with respect to apps. I'd like to see a roadmap of apps that are expected in the next 30-60-90 days. We hear a lot of talk, but on my touchpad I still have a Kindle placeholder which is sad sad sad. We need information about these apps - what's coming, what fixes are out to be posted and updated on a regular basis. It's not enough to read leadership saying that apps are coming out every day.

Its ALL about the app. The app drives the end user experience. Please give users something to hope for and stop the defensive posturing.

7/15/2011 9:03 AM  
Blogger Ray said...

Fair enough. My first try with Touchpad was disappointing, second was an excellent experience. Both, I had to show the Best Buy CSR what it was, what WebOS advantages there were, and how to use them. That needs to be addressed, seriously, if HP expects results from WebOS. Both times the rep immediately took me to Android tablets, then to iPad. I had to ASK twice to see the TouchPad.
Unfortunately, same with Verizon and Pre2.The sales rep said "Why?".

7/17/2011 3:38 PM  
Anonymous Anonymous said...

Ari,

Why the Touchpad lost some of the features that we got used on the Pre? For example tapping on screen it doesn't minimize the cards anymore. Wouldn't that be more useful in a tablet?! Or the ability to quick lounch by holding and moving up on screen. Do you have other features or gestures coming up that might interfeer with the old ones or you just decided to follow the Ipad for whatever strategic reasons? Ps. Keep up the good work and I envy you man. Make WebOs No 1

7/17/2011 9:54 PM  
Anonymous Anonymous said...

Has anyone else had a problem with this thing overheating? Mine just shut down and won't start up when I was on it for an hour reading. Maybe if this was a factory issue it should have been fixed before it hit the shelf!

7/18/2011 5:00 AM  
Blogger Marcus said...

Are you the one responsible for the timing behind the Touchpad, Veer, Pre3 release dates? If so, come on man? If not, then share my disappointment with your crew as well. One of the main reasons for wanting a Touchpad is the whole "touch-to-share" feature... but it actually takes a phone which can utilize this feature. So you release a Veer (which I own and happen to like a lot) which can't utilize the feature though it is a webos phone. You talk about a Pre3 but it's nowhere in sight. And then you release a Touchpad that reps at HP's phone service say will work with the Veer but have no idea whatsoever because it actually doesn't... So to whoever made this decision... COME ON Man!

7/26/2011 10:15 AM  
Blogger mattbrad2 said...

Ari. How about that Touchpad update that was promised "before the end of the month?". The false promises are getting old and frankly, people will stop trusting HP. It's getting old.

7/30/2011 10:31 AM  
Anonymous GuidoG said...

check your Software Update icon - the first OTA package (WebOS 3.0.2) is available as of now, giving you quite a few enhancements.

For details see release notes: http://tinyurl.com/3h8kxab

I used tinyurl as the blog's layout doesn't display the original long URL very well...
http://kb.hpwebos.com/wps/portal/kb2/common/article/18666_en.html

8/02/2011 12:32 AM  
Blogger Ari Jaaksi said...

mattbrad2, seriously? A month since we released -- getting old?

8/02/2011 1:27 AM  
Blogger Ari Jaaksi said...

Marcus,
I build the software. But there are several other factors: operator testing, priorities, other tasks at hand etc. So it is a team effort, but you can always blame me on software.

We always said the timing will be Veer, TouchPad, Pre3. That's what we are doing.

8/02/2011 1:31 AM  
Anonymous Anonymous said...

Agree on Thomas Sweden, i would also like to buy apps for my pre2. I work at HP Finland and i have no clue when we get this. Ari please make them open appstore in Finland and Sweden! :)

8/11/2011 9:53 AM  
Blogger mattbrad2 said...

Ari, my "getting old" comment goes way beyond the OTA update. Just to name a few off the top of my head: No update for the Pre2 to 2.1, No one at HP clearly explaining Enyo support to developers (will the Veer or Pre2 have it? Who knows?), TTS touted as a big feature with no phone support or communication of when an update will be available, no carrier updates for the Pre3 (a will it or wont it would be sufficient). The Veer it seems has been forgot about. A lot of developers worry that legacy webOS (2.x) devices will not be supported and Ruby's comments that webOS 3.x wouldn't be put on smartphones any time soon didn't help matters.

Don't get me wrong, I'm a huge webOS fan. I own a Pre2 and a Touchpad, so does my wife. I'd love to see it succeed.

8/11/2011 11:05 AM  
Blogger mattbrad2 said...

Ari, webOS is getting hammered hard in the news this week. Rumors of Best Buy wanting to return 200k touchpads and no carrier in the UK wanting the Pre3. We need some good news here!

8/17/2011 3:39 PM  
Anonymous Anonymous said...

http://www.wired.com/gadgetlab/2011/08/hp-webos-tablet-touchpad/

First Meego, now WebOS. Bad karma follows you.. :|

8/18/2011 2:12 PM  
Anonymous Athisaari said...

ask Elop for a new lead position within WP team in Nokia... After a year it will face the same situation too hehe

8/20/2011 5:17 AM  
Anonymous AbuBakar said...

hmm... such mentality with nordic pride

no wonder that he left Nokia because of Meegomoved to HP and now let's see what he wants to do next, probably Android?

8/20/2011 5:31 AM  
Anonymous Haari said...

AbuBakar,

It has nothing to do with nordic pride. It's all about money and role/position. You see this as example. That's why Nokia is now falling because of such managers.

Consider what he said: "I’m proud of the progress we’ve made" and "Our products are very good already now, and they are only getting better through oncoming software updates". Such comments mean absolutely "NO GO" in iOS or perhaps Android quality assurance.

If webOS wants to beat iOS on iPad2, it needs to be better in all ways. No compromises or excuses are tolerated!

8/20/2011 5:44 AM  
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